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Blaze won't hold a charge

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‎08-04-2018 09:20

‎08-04-2018 09:20

I've noticed since the last firmware update my Blaze hasn't been holding a charge for that long, but before it would last for 4-5 days.  I've spoke with the support team and they seemed to blame it on my phone Samsung S8.  The funny thing about this is that I've had the S8 for about a year with no problems.  In addition, people have been having the issues a few years ago when S8 didn't even exist.    

 

The problem seems to be the update instead of the S8.

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20 REPLIES 20

‎08-17-2018 04:36

In response to Bigalross

‎08-17-2018 04:36

Hey @Bigalross and @Bonhom, it's great to see you around.

 

@Bonhom I am glad to hear that you received a replacement unit. Regarding your inquiry, depending on available inventory, we sometimes issue factory-certified refurbished products as warranty replacements. These are typically products that were returned to Fitbit unused for reasons like wrong size and wrong color. This product is tested and determined to work like new, with minimal wear and tear.

 

@Bigalross, If your Blaze isn't holding a charge, I recommend taking a look at this post and follow the instructions provide there.

 

Keep me posted. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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