Blaze won't hold a charge

[SunsetRunner]

My Fitbit Blaze won't hold a charge longer than 1-3hrs. No matter how many hours it's been charging or the type of charger. This has been going on for 2 weeks and nothing works. I've had it now for a year. It shouldn't be malfunctioning already. Other than buying a new device, any advice? Also, all changing cords and ports are in pristine condition. Please help. 

[K9dancer]

Yeah. They did the battery test with mine too.  Told me, “yeah, you have a battery problem.”  Seriously?  That’s what I told THEM, but jumped through the stupid hoops anyway to see what they would do.  After the amount I spent on it, having it be junk in 18 months is not ok and offering 25% off another one of their devices was just adding insult.  

It seems odd that SO MANY people with the Blaze are experiencing the same problem at around the same time.  Tells me it’s something THEY did with one of the updates.  

I have gone with a different brand of tracker and am quite happy with it.  I’m finished with Fitbit and so are a lot of people I know.  One friend recently bought one and returned it when she heard about my experience.  

[Ms_Alicia]

I called Customer Support as suggested and as you stated they want to do a battery test, now i have to wait for it to die again which will take all of an hour to do:), but its worth a shot if it saves me $300 bucks!

[LizzyFitbit]

Hi @SunsetRunner, @Dusica, @Fiam, @Jagsfan0916, @Clc63 and @Ms_Alicia, welcome to the Community. @K9dancer, @JanisAnne and @Kingkongkev, It's nice to see you here. I'm sorry for the delay in my response.

@JanisAnne, thanks for stopping by to help our friends. @K9dancer, @Fiam, @Ms_Alicia, thanks for taking the time to share your thoughts about your devices. I see where are you coming from, and I'm sorry that you've had this experience. Our team often reviews the comments posted in the Community to work on our devices and improve their performance, and be sure that this will not go unnoticed.

@SunsetRunner, @Dusica, @Jagsfan0916 and @Clc63, thanks for letting me know about your Blaze devices. I see your point of view, and let me help you with this. The battery life will depend on how frequent you're using your device's features. Make sure to charge your devices by plugging the charging cable into a USB port on your computer, a UL-certified USB wall charger, or another low-energy device. Also, if you've not done so, check this help article with tips to improve the battery life.

 @Kingkongkev, thanks for contacting our team. I'm glad that you're receiving help from them, and please keep working with them.

[SunsetRunner]

Hello,

No worries about the delay, all is well. I've tried charging my Fitbit in various ways and nothing works. I find it rather odd that my boyfriend Fitbit blaze has not had this issue and he uses it everyday, charges it the exact same way I do. The only difference is that his is an older model. Mine stopped charging exactly June 2019 which is a month after the warranty expired which was April 2019. Again my Fitbit, chargers and cords are in excellent condition so the issues I'm having with it I shouldn't be. Also, my Fitbit now only works if it's on the charger. As soon as I remove it from the charger, it dies. Fitbits are made to be used every day, so if we can't use them every day, then the company needs to develop a better product. 

[Dusica]

I always charge in the same way. With the original charger and a certified connector. I always charge every 5 days. It has never been nessesary to charge more often.
My battery was full when I had to update the Fitbit software and after that update the battery was flat within 10 minites.

No way I believe it is the battery. I have a degree in electronics and I know enough about batteries to know this is no battery problem.

MVG,
Petra

[Fiam]

I have now stopped using my fitbit. I was offered 25% off a new one. I will
not bd owning another fitbit as the battery should last longer than 1 year.
Next watch will be from another company as this Fitbit was a replacement
one.

[K9dancer]

@Fiam The Blaze was my last fitbit as well.  I am quite happy with what I got to replace it.  Good luck.

[LizzyFitbit]

Hi @SunsetRunner, @Dusica, @Fiam and @K9dancer. Welcome back, and thanks for the information provided. I apologize for my delayed response.

@SunsetRunner and @Dusica, thanks for checking the suggestions posted before, as well for sharing the outcome with your devices. I understand that this shouldn't be happening, and appreciate you for the time taken to share your thoughts about this situation. I've gone ahead and contacted our Support Team so they can create a case on your behalf. Keep an eye on your inbox.

@Fiam and @K9dancer, thanks for sharing your feedback. I see your point of view, and I'm sorry that your devices had these issues. Your comments will not be taken for granted, and our team will work on our products so they can be improved based on the Community posts.

Don't hesitate to let me know if you have any other question.

[SunsetRunner]

@LizzyFitbit Thank you for your response. I'll be keeping an eye out for my email. Hopefully I'll get some type of resolution. My Fitbit no longer works. ☹

[Dusica]

Still no real solution. Now they tell me that my blaze has already been replaced. Where the hell did they get that misinformation from. 

Fitbit is doing nothing to fix the problem. Let them give us the opportunity to choose for the previous version of the software. I bet the issues will be fixed with that.

[LizzyFitbit]

Hi @SunsetRunner and @Dusica. I'm glad to see you here. I'm sorry for the delay in posting here.

@SunsetRunner, you're welcome. Thanks for keeping me updated and make sure to check all your folders so you can receive assistance from our team.

@Dusica, I'm sorry for the experience that you've had with the Blaze. I understand where are you coming from, and I appreciate you for taking the time to share your feedback. Since a case was already opened for you, I'd recommend to continue working with our Support Team so you can receive more details about your case.

[kelsgay]

Suddenly my fitbit blaze will not charge at all. I used it yesterday, saw that my battery was low and put it on the charger as I always do. When I woke from sleeping it had no charge. I tried hard re-starting it as suggested here and no luck.. please advise

[LizzyFitbit]

Hi @kelsgay. It's great to see a new face around. I'm sorry for the delay in my response.

Thanks for letting me know about your Blaze, and for trying the suggestions posted in this thread. You did a great job! When sharing your information, I was informed by our Support Team that you already have a case created with them and they're providing you with assistance via email. I'd recommend to keep working with them so you can receive more details.

See you around!

[Jazzy63]

My blaze is about 3 years old. Or older.  Up until this time it held a charge several days.  Then abruptly last month began having to charge twice a day.  Now won't hold  an Hour. So it's not just the newer models. It's now  worthless 

[Jazzy63]

Helped  in what way?

[SunsetRunner]

I think I received something saying that my Fitbit hasn't been synced. So, I took it off the charger and five mins later, it died. My Fitbit only works when it's on the charger, but as soon as I take it off the charger, it dies. So how can it sync? Again, my Fitbit doesn't work and it stopped working after only having it a year. I know this isn't your fault but I paid a lot money for a product to die exactly 1 yr from the date I purchased it. 

[SunsetRunner]

I think I should receive at least a 50% discount off a Fitbit of my choice in addition to a warranty for my next one. That would be fair.