Blaze won't hold a charge

[Tbean76]

My Blaze will only hold a charge for about 30 minutes. It charged overnight, I put it on at 5:30 and by 6 the battery was dead. This just started a few days ago,  is there a fix for this or is it time for a new watch? 

Moderator Edit: Clarified subject

[Bert603]

Mine won’t stay charged!!!

[juliediasarcher]

I am on hold with customer service now. This also happened with my last Blaze. They sent me a new one but also offered a credit towards a newer device. If the same thing happens tonight, I may have to give in and pay the difference for something newer. I really love my Blaze but want something with fewer problems 

[Bert603]

Thanks


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[mtbinfet]

I would charge mine every day while in the shower, so I could go a minimum of 24 hours on a charge.  2 weeks ago, it suddenly stopped holding a charge for more than 12 hours.  Nothing changed with the Blaze, the app, or my account in general.

I had a second one that had been holding a charge for more than 3 days so I synced that one to my account instead.  Now that one only holds a charge for 10 hours.

I also reported that heart rate stopped working and will no longer track active minutes in the last couple days.

[ddemania]

My blaze (had for 4+ years) has held a charge for 5 or more days regularly... and then just last week it only holds a charge for a few hours.  I've tried turning off all the battery sucking features, but still same results.  Looks like a lot of people are posting about this... hopefully they will come up with a solution soon.

[Bert603]

Thanks for your input.


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[Rikguy33]

What did customer service tell you about the battery issue?

[juliediasarcher]

I had to perform a battery test to see how long a fully charged battery
would last (12 hours) and call back when it's empty. I did that. My
warranty was 1 year and I have had the device for 3. So i got a discount
code for a Versa 2. It is on its way. Looking forward to not having to
charge my Fitbit 2-3x per day!

[ddemania]

I also contacted customer service and was asked to perform the 12 hour battery test... and have just today sent them the results.  I expect I'll get the same offer that 'juliedisarcher' received, since my Blaze is several years old. I will probably take it since I get a lot of use out of my Fitbit... but am still very annoyed that it just started happening all at once (held a charge for several days and then only for a few hours)... seems like a software problem to me, and not a use thing.

[mtbinfet]

Same as others.  “Your battery life is not what it should be, here is a discount on a new product.”  There was no explanation as to why the performance change was so sudden.

[mtbinfet]

Same as others. "Your battery life is not what it should be, here is a
discount on a new product." There was no explanation as to why the
performance change was so sudden.



I did find a way to double the battery life (12hrs to ~24hrs). I turned off
all notifications, and turned off the app on my phone except when I sync.
Without a link to my phone, the life is back to a day or so.

[mtbinfet]

I did find a way to double the battery life (12hrs to ~24hrs)… I turned off all notifications, and turned off the app on my phone except when I sync.  Without a link to my phone, the life is back to a day or so which is OK, as I can charge it while showering again.

[Bert603]

Nothing

Sent from my iPhone

[Bert603]

I’m getting a new watch

Sent from my iPhone

[SunsetRunner]

Sounds like they build in an expiration date is set so they continue to get new customers. this is my 4th device something always goes wrong.

[Karenh21]

I'm also having issues with battery not lasting I put mine on charge at 6pm tonight it was fully charged when I put it back on @ 7pm completely dead now 

[Rikguy33]

I called customer service and was asked to perform the battery test.  Did that and was offered the 25% discount.  I agree with the others that this something happening with the firmware or software.  This must their way of clearing out the old models and upselling existing customers to a newer model.  The 25% doesn't bring the price in line with most other retail prices available on sale.  Not sure that I'll but the Fitbit or try another brand. 

[Bert603]

I'm getting my 3 watch- might be my last if it doesn't last very long.


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