Blaze won't hold charge

[mn07wild]

Hi everyone. I have read other postings about their Fitbit Blaze not charging, so I'm happy I am not the only one, but sad as well.

My Blaze was doing so well before and it would hold the charge for over a week, then all of a sudden, it is like a switch was flipped on and now, I have to charge it every night. I put my Fitbit on last night, Friday 29th of June, and now tonight, Saturday the 30th of June, I have to charge it again. I do not understand it.

Unfortunately, I do not remember when I got it but I know it hasn't been over 2 yrs. I might have had it a year, because I do know that I got the Blaze because my Fitbit HR was dying too and the band was breaking. Please help me with any suggestions or if I need to get a new one.

Thank you very much and hope to hear from someone soon.

Moderator edit: subject

[AlejandraFitbit]

It's great to see you participating in the Forums @mn07wild.

I am sorry to hear about the battery issue you are experiencing with your tracker and recommend taking a look at this post and follow the instructions provide there.

I hope this helps, let me know how it goes. 

[mn07wild]

Well it worked for a day but I have to charge it today.  That is only 1 day and a half, maybe two. To me, still not long enough for battery life.
I turned off the notifications that was suggested. But the point is to have some of those notifications on, bc we want to be notified..if the Fitbit blaze cant function with a good battery with the notifications,  then what good is the watch. 
I love the Fitbit, but if it cant hold a charge with the notifications than it is time for me to look for a watch that has the capabilities of the Fitbit and is waterproof. 
Pam


Sent from my Verizon, Samsung Galaxy smartphone

[Krisba727]

I am having the same problem with my blaze not charging.  I took it off the charger, where it said it was fully charged then put it on and now it says battery is empty. I've cleaned the charger and nothing seems to work! 

[mn07wild]

Hi,
They told me to turn off most of my notifications, which is ok but than why put the notifications in the app if the battery can't handle it.
Pam


Sent from my Verizon, Samsung Galaxy smartphone

[Wellingtonius]

I'm having the same issue as of today.

Last night I charged it fully, used it as it is regular for me (sleep, wake up alarm, jog, a few texts, no music) and in less than 24 hrs, the battery is down by 75% suddenly.

I've had my Blaze for a little bit over a year and I love it. As many others have expressed, I love the notifications too, so turning them off feels dumb. I understand that turning everything off is a way of testing the battery by trial and error, but I paid some good money to have this thing work and to use it fully, so I expect better than a canned response linking me to an article and an actual solution. Unless the real problem is that Fitbit is trying to phase out the Blaze and this is their way of not supporting their customers. 

[allison714]

Mine doesn't last more than 3 hours and I'm getting the same crappy canned response.  I've been with them for 5 years, and I'll be taking my business elsewhere.

[mn07wild]

Hear ya Allison. I'm in the same boat.


Sent from my Verizon, Samsung Galaxy smartphone

[AlejandraFitbit]

Hello everyone!

@mn07wild and @Krisba727 since the troubleshoot you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@Wellingtonius and @allison714, I would like to know if you have already contacted our support team, have they offer you a solution?

See you around. 

[Wellingtonius]

Hi AlejandraFitbit, 

Yes, I contacted customer support and I'm following up with them. Thank you for checking in

[elisha1004]

I've never been able to make it the advertised four days, and reading through this forum I see that others are having it worse than me, BUT I think it's crazy that I'm having to charge my watch every other day. I charged it Sunday, I had to charge again on Tuesday morning and then I woke up this morning to a completely dead watch. I agree if they are going to advertise notification features and heart rate monitoring (which I could probably turn off because it's not accurate especially during my work outs.. I wear a heart rate monitor so I know) then my battery life should cover the features. I have had it almost a year and purchased the warranty so hopefully I can get something working soon or replace it. Otherwise I will drop fitbit and move to apple for sure.

[allison714]

Yes I did, and I have 2 tickets open...neither of which has been resolved. Approaching 2 weeks with a worthless paper weight, and the same canned bs response of "please be patient while we figure it out".  Sounds to me like they aren't servicing them anymore, and hoping if they wait long enough people will upgrade to another device of theirs.  NEWSFLASH!!  I already went out and purchased a new device....and it wasn't a Fitbit.  I refuse to give this company any more of my money after the way they handled this.

[AlejandraFitbit]

Thanks for the update @allison714 and @Wellingtonius. I am glad to hear that you have contacted our support team and are working on a solution with them. If there is anything else we can do for you, let us know.

@elisha1004, a warm welcome to the Community. I just wanted to let you know that I have escalated your case to our support team. Please keep an eye on your inbox for further assistance.

See you around.