help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze won't hold charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-19-2018 08:28 - last edited on ‎07-21-2018 07:04 by Moderator Alum

‎07-19-2018 08:28 - last edited on ‎07-21-2018 07:04 by Moderator Alum

My Blaze won't hold it's charge.

 

 

Moderator edit: subject for clarity

Best Answer
3 REPLIES 3

‎07-19-2018 10:58

‎07-19-2018 10:58

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then  Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Also See this thread for  charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎07-20-2018 07:05

In response to WendyB

‎07-20-2018 07:05

Iv done all these and it still doesn't hold it charge , I took it of charge this morning  at 8.30 am  and it flashing red for Charging  

Best Answer
0 Votes

‎07-21-2018 07:05

In response to Mark1708

‎07-21-2018 07:05

Welcome to the Community @Mark1708 and @WendyB thanks for stopping by.

 

I appreciate all the efforts in trying to fix this. Since the instructions provided by our friend didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Let me know how it goes. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer