Blaze won't hold the charge also won't sync

[LadyJane2347]

I have not been able to sync my Blaze for nearly a week now. And my blaze will not hold a charge any more. I have only had the watch since March this year, I did clean it really well. Tried to close the app like the trouble shooting said but it will not close o swipe. Shall I take this one off and reset. It men's I will loose all this weeks data, but better than it not working at all 

[FerdinandFitbit]

Hi @LadyJane2347. Great to see you in the Community Forums! 🙂

I'm sorry you're having problems with your Blaze not syncing and the battery running out faster than it should. The battery on your tracker should last for at least 5 days with a regular usage.

Now, for the syncing issues you're having, you could try to restart your tracker. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot. After that, see if you can get it to sync.

Once you're able to get it to sync, I'd like you to do something for me. This will be about the battery issues you're having. I can recommend putting it to charge and once it's fully charged, take it off the cradle and put it on. Sync it and use it as you would normally do. Make sure to sync it frequently after this so that the battery levels are recorded on the app logs and once the battery dies, let me know so that I can take a closer look and then we can move forward with other options to get you back on track.

Let me know once you've done this and I'll be happy to go from there!

[ajherts]

I'm having a similar problem -- the app is telling me that my Blaze wont' sync because my phone's bluetooth is off. My bluetooth is on and I have had no trouble connecting to other bluetooth devices. I haven't changed anything on my fitbit device itself regarding bluetooth so I'm not sure why this is happening. Battery life seems to be decreased but usually longer than a day.

Any help appreciated.

Thanks!

Andrew

[dennissp]

can I send for repair

[sshankle]

mine is having similar issues with my phone and computer saying cannot sync due to bluetooth being off but they are on for both devices.  have tried suggested problem fixes to no avail.  also my battery does not seem to last five days between needed charges.  maybe 2-3 at best..

[FerdinandFitbit]

Hi @ajherts @dennissp @sshankle, welcome to the Fitbit Community Forums! 🙂

@ajherts @sshankle, It sounds like there might be a problem with the Bluetooth on your Blaze directly. Have you already tried to restart your tracker or to set it up as a new device? If not, you can try to do that and see if it makes any difference. To restart your tracker, press the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

After you´ve done this, you can go on and set up your tracker as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

@dennissp, what exactly is happening with your tracker? If you could share as much detail as possible, that will help a lot!

[sshankle]

hi there,

i just did that and still no luck; says unable to connect.  i read some prior posts about the s8 having connection issue but had been resolved.  not sure if that may be still an issue?  basically my tracker bluetooth seems to be down.

[FerdinandFitbit]

Huh, that's pretty strange @sshankle... Now, is your phone's Bluetooth working fine with other Bluetooth devices? If not, it could indicate that it would be your phone's Bluetooth but if it is, that will confirm that this is something directly related to your tracker.

[sshankle]

 i have only had the phone for about a week but bluetooth is working fine.

[ajherts · Accepted solution]

I just updated my iOS (iphone user) and now the fitbit will sync. Note:
this also involved restarting the phone, not sure which made the difference.

[LadyJane2347]

I have got it to sync now just waiting on battery life , it's half used already and this time , I left it to charge a full 3 hrs. . We will see when it dies. 

[sshankle]

is there possibly a local location to take to be tested or somewhere to send?

[sshankle]

hi there,

i am still needing another solution to the blaze's bluetooth not syncing to my phone or a place to take or send the tracker to be looked at.  I have a 1 yr old that i take to childcare while i am at the gym and rely on the text or call notifications that i cannot get now.  have been very satisfied with my blaze until new phone.  please help!

[Tammy1105]

I have this feeling your problem will fix itself as soon as Fitbit as made thier sells quota for the Iconic Blaze. Go Figure. 

Tammy~

[sshankle]

i hope so.

[LadyJane2347]

My BLAZE ONLY HOLDS CHARGE FOR ONE DAY AND HALF. crazy.

Sent from my iPhone

[LadyJane2347]

Well what I did was charge everything for 3 hrs updated my phone then turned everything off Computer phone I pad and left it for 3 hrs, then when I turned everything back on it all worked. Even updated the last weeks data.

Sent from my iPhone

[Tammy1105]

Go to Best Buy....,

[LadyJane2347]

I have synced my Blaze but after 1 and a half days i had to re charge.
Thank you

[T_redmond2003]

Thanks for the great advice!!! 👍👍👍