Blaze won't hold the charge

[Linbell]

Blaze needs to be charged every 2 - 3 hours.  Glowing lights on back are on constantly.

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Community Forums @Linbell! I'm sorry for the late response. 

I'd recommend restarting your Blaze and then, let your device to run out of battery to charge it again. Keep an eye on it to see how the battery goes. You can also see: Can I extend my Fitbit device's battery life? 

We recommend to charge your trackers via the USB port over a wall adapter. However, it is also possible to charge your Fitbit tracker with a UL certified wall adapter. What may actually cause damage to the tracker's battery (either on a computer or a wall adapter) is the charging time, which if excessive over time may damage the battery and therefore cause quick battery drain or prevent the tracker from charging at all. 

Tips to best charge Fitbit trackers are:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature

For charging purposes, your charging cable can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

[Linbell]

I tried all suggestions – including those about holding left button and top right button; then holding left button and bottom right button and turning off and on repeatedly. I always use the charging port that came with the Blaze and charge via wall outlet. The results remain the same – it will charge completely (according to visual cue), but charge only last 3 to 3 ½ hours before battery is depleted. This dramatic decrease, from 2 to 3 days to 3 hours was not a gradual decline – happened overnight.


Sent from Mail for Windows 10

[MarreFitbit]

Hi there @Linbell, thanks for coming back and following the tips and recommendations I've provided. 

I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know.

Let me know if you have any questions present.