Blaze won't hold the charge

[Rose1blaze]

Ever since I reset my blaze the battery won’t hold power more than a couple of hours. Pls help 

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @Rose1blaze, welcome to the Community Forums. I'm sorry for the late response. Thanks for already troubleshooting your Blaze's battery prior to contacting us. Nice way to go! 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. If you want to use the discount they have offered you, please reply back to your support case so they can continue assist you.

Let me know if there's anything else I may do to assist you in the meantime. 

[Rose1blaze]

Thx for your support. I’m quite upset right now with Fitbit as the battery literally lost charge after it went crazy. Now they can only offer a discount when clearly the software was the issue. 

I appreciate you help 

Rose 

[MarreFitbit]

Hi @Rose1blaze, thanks for coming back. 

Thank you for the thorough feedback for the Fitbit environment, customer service and devices. This has not gone unnoticed and be sure that I will pass this along.

Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

My best recommendation here is to reply back to your support case so they can continue assisting you. 

Your understanding is truly appreciated.

[tlmfnp]

I am having the same issue. My blaze will not hold a charge for more than a few hours. I have reset it multiple times. 

[MarreFitbit]

Hi there @tlmfnp, welcome on board. Thank you for already restarting your Blaze. 

I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Let me know if there's anything else I may do to assist you in the meantime. 

[Diane21082010]

Hi,

I'm experiencing the same issue. My Blaze is under a year old, I charged it overnight and it registered a full charge this morning however by this afternoon was already warning of a flat battery. I have reset it a number of times today as it doesn't seem to be behaving right with the app either. 

Any advice would be great.

Kindest regards

Diane

[MarreFitbit]

Hi @Diane21082010, welcome to the Community Forums. I appreciate you've taken the time to troubleshoot the battery life on your Blaze prior to contacting us. 

I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

Let me know if there's anything else I may do to assist you with.