Blaze won't pair with Bluetooth

[AshleyGM]

I have been following the instructions on how to pair my Fitbit blaze to Bluetooth to set up my new blaze and it won't work. I just bought it this afternoon and it won't pair or sync for set up.

[AngelaMa]

Hello @Beaglelover It's great to see you around. Thanks for sharing your troubleshoot. 🙂 I'm glad to know that your Galaxy S5 and the Blaze are working properly. 

Hope to see you around more often! 🙂 

[dholdwick]

Just purcahse a Blaze & adding another device to my IPhone 6.  My phone won't stop pairing but the Blaze gave me a green CHECK like it was completed.  Time & date is correct.

[Rich_Laue]

It looks as if you have the same problem a lot of iPhone users have. The app has locked up, recommendation would be to kill the Fitbit App and restart.

[spinchik66]

I'm having the SAME problem - except my Blase was working for a month or so, then just stopped syncing the other day. So I unpaired it and now I'm having this problem trying to pair it again.  Honestly, this Blaze has been nothing but problems since I got it. I will likely go back to my good old Charge HR.

[AngelaMa]

Hello @dholdwick welcome to the FItbit Community! Did you try the suggestion from @Rich_Laue? Is your Blaze working properly now? @spinchik66 if your tracker is not syncing I would suggest to troubleshoot as instructed here. 

Let me know if this helps! 

[Swerdnacm]

I'm having the same issues only I have a Samsung Galaxy 6.  Everything was fine and then... nothing.  I did the forget this device yesterday and attempted to repair the phone and Blaze.  Now I get a message that says "Pairing rejected by Blaze".  

[Beaglelover]

This may be a longshot but did you try updating your app and software to ensure any bugs are fixed?  Otherwise, perhaps trying to uninstall the Fitbit app and reinstall it?  Essentially a reboot.

[Swerdnacm]

Beaglelover, Yep... I have done all the things you suggested.  I redid everything again this morning and it did synch once, but won't synch again.  Pretty frustrating.  I need to look at the warranty for Fitbit and Best Buy.  It would be nice if I could just exchange it locally.  Have owned just a few days short of 90 days.

[Beaglelover]

I believe that Fitbit has a 1 year warranty if Best Buy doesn't take it back.  I had issues with my Flex which I got before the Blaze and they gave me a new one as it hadn't been a year.  You can email Customer Service about it.  

[Rich_Laue]

The forget device should have only removed yge Blaze from the phones Bluetooth, not tge app. Forcing a sync through the app should pair the device back up. The app needs to do the pairing, this can not be done through the phones Bluetooth.
Look at the bottom of tye page for warranty info, or click the settings gear in the top right for contact info.

[AngelaMa]

Hello @Swerdnacm as @Beaglelover mentioned reach out to our support team so they take a look at your tracker's back-end information and provide you a personalized assistance. @Beaglelover and @Rich_Laue thanks for stopping by! 🙂 

Catch you later. 😉  

[DianeS1016]

I have a Galaxy S5 and I have noticed this issue with the BT Classic being off. I will look at my phone app and it shows it hasnt sync up for hours when I go to my Blaze and change off to pair then everything syncs. I've only had the blaze a month and I love it. However, this is getting old now. In order to see my stats throughout the day i have to keep pairing it. Help!!

[Rich_Laue]

I found that when the classic isn't paired to the phone, it seems to turn off. Do you have the BT Classic paired to the phone for music control?
What if wired is that the phone does not use the classic Bluetooth to Sync through, and this setting should have no bearing on whether these phone syncs or not.
Next time try turning the phones BT off/on or a restart of the phone. There few Sync problems I've had in the last month or two where fixed this way.

[Kunalkba]

hey,

Thanks a ton for the inputs.... Your troubleshoot advise helped me solve my problem.

Regards

[AngelaMa]

Welcome to the Fitbit Community @Kunalkba and @DianeS1016! @Kunalkba I'm glad to hear you where able to solve your issue! 🙂  @DianeS1016 as @Rich_Laue mentioned the Bluetooth classic is used only for music control. Did you try the troubleshoot he advised for your syncing issues? @Rich_Laue thanks for your cooperation! 😉 

Keep me posted! 🙂 

[DianeS1016]

Yes and it worked!! Thanks for following up!

[Debtul]

I am having the same Issue with my blaze (which I have had for 6 months.  All of a sudden this morning it won't connect to my Iphone 6 which it has been all along.  I keep getting a message saying make sure myblaze is turned on and in range??????

[Rich_Laue]

Hey there @Debtul have you tried restarting the Blaze it shutting it down through the settings? Turned Bluetooth on the phone off/on, or restarted the phone? 

[Debtul]

Thank you and yes I did all that then I ended up shutting my phone off for about half an hour and when I turned it back on it paired again.

Regards




Sent from my Samsung Galaxy smartphone.

[Driver8666]

Mine does work, with the screen off. It'll sync with the the phone and Fitbit.