Blaze won't power up without charger case

[Johntriedit]

Heya,

I've had this brand new blaze for about a year now. 

I've never used it as it wasn't compatible with a pixel 2 XL, but now I've upgraded to a pixel 4 XL.

The blaze doesn't turn on without the charger case and I've manage to set it while it's in the charge case. 

Any advice ?

[Sdallas44]

Same problem for me after buying one used that had been sitting for a while. Looking forward to seeing what to do.

[MarreFitbit]

Hi there @Johntriedit and @Sdallas44, welcome to the Community Forums. I'm sorry for the late response. Thanks for the details provided about your Blaze's behavior. 

I'd recommend to restart your Blaze by following the steps below:

1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
2. Let go of the buttons.

After the restart, please charge your Blaze trackers for at least 1 hour. Then, remove it from the charger and see if the tracker responds as it should.

Give this a go and let me know the outcome. 

[Sldb]

Still didn't start up while out of the charging case after trying above suggestion.

[MarreFitbit]

Hello @Sldb, welcome on board. Thanks for following the recommendations I've provided above. 

I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep check your inbox so they can continue assisting you. 

Let me know if there's anything else I may do to help you in the meantime. 

[Johntriedit]

Hey Marre, 

I've tried that a few times and I still have just  a black screen 😂😂😂

[MarreFitbit]

Hi there @Johntriedit, thanks for getting back and letting me know the outcome of the steps I recommended. 

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know.