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Blaze won’t receive any notifications

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‎05-04-2019 17:53

‎05-04-2019 17:53

I ordered a blaze and got it in today. At first, after set up, I was allowed to add Snapchat as a notification. It took the request and i was getting Snapchat notifications. But only Snapchat ones. I tried re-syncing the pebble to the app, tried reinstalling the Fitbit app and made sure everything on my end was right, however, now it’s not syncing any notifications. Help please! I really don’t want to return it 

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‎05-06-2019 12:40

‎05-06-2019 12:40

Hello @sabrinaann  thanks for joining the Fitbit Community, it's great to have you on board! I am sorry for the delayed response. 

 

Congratulations on your new Fitbit Blaze! Thank you for sharing the details of the difficulty you're experiencing with receiving notifications. Usually a missing requirement is the cause and I recommend confirming the steps to set up notifications in this help article: How do I get notifications from my phone on my Fitbit device?

 

Move on to the troubleshooting steps if the issue persists.

 

Let me know how it goes.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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