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Blaze won't reset, still showing yesterday's data

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‎04-29-2017 09:51 - edited ‎04-29-2017 10:18

‎04-29-2017 09:51 - edited ‎04-29-2017 10:18

Blaze won't reset my steps, cals, miles, etc.,  for the day. All the data is still from yesterday. I have reset my Blaze several times, turned it off, and logged out of the app.  None of those have helped. Any suggestions? 

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6 REPLIES 6

‎04-29-2017 12:13

‎04-29-2017 12:13

Same here. Spoke w/ Fitbit earlier today said their engineers were aware and solving problem. Quite frustrating.

Best Answer

‎04-29-2017 12:34

In response to dbmoore1825

‎04-29-2017 12:34

 Thanks for the reply. Please let me know if you learn of any solutions! 

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0 Votes

‎04-29-2017 18:27

In response to PauliePavilion

‎04-29-2017 18:27

No help or suggestions from Fitbit support? Really? I guess I'll be returning my Blaze for a  full refund on Monday. 

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‎04-29-2017 18:46

‎04-29-2017 18:46

Yep!  Me too.  Have tried all the usual stuff like power cycling phone, resetting Blaze, etc.  Maddening!

 

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‎04-30-2017 07:57 - edited ‎04-30-2017 07:59

In response to MHegardt

‎04-30-2017 07:57 - edited ‎04-30-2017 07:59

After recharging the battery last night, the data reset properly. I'll see if the problem arises again. 

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‎04-30-2017 09:11

In response to PauliePavilion

‎04-30-2017 09:11

Same here. Steps reset to zero this morning. 

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