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Blaze won't respond

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‎11-30-2019 00:52 - last edited on ‎12-09-2019 14:26 by Fitbit Moderator

‎11-30-2019 00:52 - last edited on ‎12-09-2019 14:26 by Fitbit Moderator

My Fitbit Blaze suddenly stopped working. It will not turn on, no matter what I do. I have attempted multiple resets and charging for many hours. Could it be the battery is dead? Has anyone had such experience? Kindly advise.

 

 

Moderator edit: updated subject for clarity

 

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‎12-09-2019 14:32

In response to WendyB

‎12-09-2019 14:32

Hi there @Collinsnice, welcome to the Community Forums. I'm sorry for the late response. I appreciate you've taken the time to restart your Blaze and fully charge it prior to contacting us. 

 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Have you checked your inbox? Our Support Team haven't heard back from you since 12/04, in order for them to address the issue with your Blaze, could you please reply back to the email they sent to you? Note that the case was created under the email address you use for your Community profile. 

 

Thanks for your suggestion @WendyB.

 

I'll be around if there's anything else I may do to help you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-30-2019 10:15

‎11-30-2019 10:15

Sounds like it is. Contact support and see what your options are. Use the Help link at the top of the forum.

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎12-09-2019 14:32

In response to WendyB

‎12-09-2019 14:32

Hi there @Collinsnice, welcome to the Community Forums. I'm sorry for the late response. I appreciate you've taken the time to restart your Blaze and fully charge it prior to contacting us. 

 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Have you checked your inbox? Our Support Team haven't heard back from you since 12/04, in order for them to address the issue with your Blaze, could you please reply back to the email they sent to you? Note that the case was created under the email address you use for your Community profile. 

 

Thanks for your suggestion @WendyB.

 

I'll be around if there's anything else I may do to help you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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