09-18-2017 07:39
09-18-2017 07:39
My Blaze battery was being drained so quickly (have an iPhone 6) and it died and won't switch on anymore.
The green light is still working but it doesn't charge or switch on. No buttons work and it won't synch with my phone
Best Answer09-18-2017 10:35
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
09-18-2017 10:35
Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...
Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291
http://help.fitbit.com/articles/en_US/Help_article/1799
If that does not help contact support
http://help.fitbit.com/?cu=1
Wendy | CA | Moto G6 Android
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09-20-2017 07:01
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
09-20-2017 07:01
Best Answer10-08-2017 18:33
10-08-2017 18:33
Same problem here... No screen but light works. Problem appear after device run out of battery, niw it charge but don't turn screen on anymore.
Troubleshooting :
1) contacts cleaned (charger and device)
2)hold back button for 30s (nothing happens)
Obs: device charges normally and green lights are always on
Best Answer10-08-2017 21:44
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
10-08-2017 21:44
Sorry @Felipek7 holding in the back button should not do anything, try a restart by holding in both the back and select buttons (lower right)
Best Answer