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Blaze won't stay charged longer than one day, and i cannot get it to sync to my phone!

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‎01-10-2018 10:02

‎01-10-2018 10:02

Hi 

 

I'm Carleen, I don't know if anyone else if having this issue, but when I first got my fit bit blaze I was so excited, it worked perfectly. My battery would last an average of 6 to 8 days with all my settings/notifications on and it would sync with my phone automatically. I have tried all of the "trouble shooting tips" and nothing seems to work. I'm lucky if I even get a full 24 hours out of my fit bit battery life now and I can't get it to sync at all. The last time it has synced with my phone successfully was December 30th. It's January 10th now. So I can't even do the "sync your fit bit after charging to document how long the battery actually lasts" before calling customer service, because it will not sync. I am so disappointed and frustrated. I got the fit but November 29th fir my birthday, it work great for 2 and a half to 3 weeks and I have had issues ever since. WHAT CAN I DO? and please don't throw more trouble shooting tips at me because I promise I have tried every single one I've found on here. 

 

 

Sincerely,

A very unsatisfied customer. 

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‎01-10-2018 11:05

‎01-10-2018 11:05

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart do this 3 times
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

http://help.fitbit.com/articles/en_US/Help_article/1799

 

If that does not help contact support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

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