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Blaze won't stay charged

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‎05-10-2017 11:13 - last edited on ‎03-30-2019 22:44 by Moderator Alum

‎05-10-2017 11:13 - last edited on ‎03-30-2019 22:44 by Moderator Alum

My Blaze won't stay charge, is anybody have this problem

 

 

Moderator edit: subject updated for clarity 

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‎05-10-2017 12:13

‎05-10-2017 12:13

Hi there @nightstar! Great to see you in the Community Forums! 🙂

 

I'm sorry to hear that your tracker is not keeping the charge 😕

 

How long does it take for the battery to die once it has been fully charged? I can recommend putting it to charge and once it's fully charged, take it off the cradle and put it on. Sync it and use it as you would normally do. Make sure to sync it frequently after this so that the battery levels are recorded on the app logs and once the battery dies, let me know so that we can take a closesr look and that way I can forward your case to our Support Team for them to take a look and once they can confirm that the battery is draining faster than it should, they will be happy to help you out and get you back on track.

 

I'll be waiting for your reply!

Ferdin | Community Moderator, Fitbit

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