Blaze won’t stay charged

[Tkellerson]

Battery on rapid drain won’t keep charge 

Moderator edit: subject for clarity

[stephdmarsh]

I am having the same issue. There must be a technical issue as this started so suddenly. 

[LiliyaFitbit]

Welcome to the forums @Tkellerson ! It's nice to see you around @stephdmarsh !

@Tkellerson let me assist you with the issue you're experiencing with your Fitbit Blaze not holding a charge. Battery use is affected by various factors and settings and I recommend following these tips to prevent battery drain: Can I improve my Fitbit device's battery life?

@stephdmarsh thank you for sharing your experience and concern. I recommend following these tips to resolve the issue. 

@Tkellerson and @stephdmarsh please also make sure your app is updated to the latest version: How do I update the app to the latest version?

Please keep me posted.

[stephdmarsh]

Thanks for replying. No thanks for repeating what I spent hours reading hundreds of the same comment. Please pass this on to your leadership and training team... it makes us feel as if you are patronizing us when we have obviously read many of the same comment to other users who are experiencing the same problem. I realize that you have a job to do and part of that job is repetitive, but when we have obviously put a lot of time into researching and solving the issue ourselves, repeatedly handing out the same comment for 6 weeks doesn’t give us much faith or trust in your team finding a real solution.

Sent from my iPhone

[LiliyaFitbit]

Hi @stephdmarsh, thank you for your reply. 

Thanks so much for confirming the troubleshooting instructions you've followed already. I apologize for any inconvenience as I wanted to confirm this before moving to the next step. I appreciate your time and feedback as this helps us to keep improving. Upon checking with our Support team, I was told that you already have a case with them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

I'll be around if you need further assistance.

[Csiem005]

I'm having the same issue as well. And I've only had the watch for 5 months. 

[LiliyaFitbit]

A warm welcome to the Community @Csiem005 ! 

I appreciate your participation in the Forums and sharing your experience with your Blaze not holding a charge. Thank you for letting me know that you've had your tracker only for 5 months. Have you checked the troubleshooting tips provided in this help article: Can I improve my Fitbit device's battery life?

If the issue still persists, please let me know the model of your phone you use to sync your tracker. 

Let me know how it goes.

[Tkellerson]

I phone 8 plus last week just started to not keep charge

Sent from my iPhone

[LiliyaFitbit]

Hi @Tkellerson, thank you for your reply. 

I appreciate your efforts and the additional details. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

If you have any questions, feel free to let me know.

[ThanksForTheDis]

Absolute garbage, had mine for one year and it won't hold a charge for an hour. Wasted all that money and they will only provide a weak discount if I want to buy another. Such bs. DO NOT BUY A FITBIT!

[Csiem005]

@LiliyaFitbit I've tried all the suggestions that I have found. From restarting the tracker to cleaning the back of it. I have a Galaxy J7 V but I don't see why that would make a difference. 

[LiliyaFitbit]

Welcome to the forums @ThanksForTheDis. Thank you for your reply @Csiem005. 

@ThanksForTheDis I appreciate your participation in the Forums and sharing your experience with your device and Customer Support. I am sure they tried to help you in the best possible manner, each case is reviewed individually and the troubleshooting and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding. 

@Csiem005 I appreciate your troubleshooting efforts and the additional details since it will be helpful for further investigation. I've sent your case to our Support team so they can assist you and provide a solution. You will receive an email from them soon.

If you have any questions, feel free to let me know.

[HossCatDaddy]

Same issue with my blaze. Have charged it past two days and already blinking low battery shortly after I wake up next day. 

[EjWifey]

Same thing here. Looks like there was an issue with lastest update. Mine won't hold battery life for even an hour. 

[LiliyaFitbit]

Welcome @HossCatDaddy and @EjWifey, it's great to welcome new members to the Fitbit Community!

@HossCatDaddy thank you for sharing your experience. Battery use is affected by various factors and settings and I recommend confirming the tips for preventing battery drain at Can I improve my Fitbit device's battery life?

@EjWifey thank you for joining the conversation and sharing the details of the battery issue you're experiencing with your Blaze. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

I'll be around if you need further assistance.

[HossCatDaddy]

Now my screen is black won’t come on and green lights are flashing constantly. Won’t come on when I put it in charger. 

[LiliyaFitbit]

Hi @HossCatDaddy, thank you for your reply. 

Thank you for sharing the additional details. I recommend following these troubleshooting instructions including the steps to restart your device: Why isn't my battery charging on my Fitbit device?

Let me know how it goes!

[EjWifey]

Um, yeah...no..... nothing has worked. The recent update made is the reason we're all having issues! Admit the fault and create a fix! No excuses! 

[EjWifey]

I fully agree! A 25% discount offered does nothing for me when it has affected so many! They should see it's so many users, no just a "warranty expired, go buy another one". It's BS! Fixed the **ahem** issue and keep customers happy. Looks like a lot of may be going elsewhere!!!!! 

[SunsetRunner]

I am having the same issue with my Blaze battery dying. Purchase date 2/12/2018 so JUST out of warranty.  Battery has been declining but lately has been VERY short.  

I read all the suggestions here and have:

• Ensured up to date version
• Cleaned blaze and charger contacts with alcohol and let dry before charging (original fitbit charger) 
• Turned off ALL features except step counter
• Turned off Blaze
• Charged fully (over 2 hours) in original charger connected via USB

Battery only lasted 3 hours.  

Those are all the steps I've seen suggested here. 

What next?