help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze won't stay connected for GPS

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-29-2018 05:25 - last edited on ‎03-30-2018 04:50 by Moderator Alum

‎03-29-2018 05:25 - last edited on ‎03-30-2018 04:50 by Moderator Alum

Hello everyone, 

 

Have had my Blaze for a few months now and generally, very happy it. 

 

However, it's starting to frustrate me when connected to my phone (S6) for running. It's very temperamental about pairing with the phone to begin with, and frequently I get the "phone not found" message. There seems to be no evident reason for this, and sometimes it will pair up no problem at all. Restarting, disconnecting, reconnecting all of these things have zero effect on whether it's pairs on not ... seemingly it's just random. 

 

However, if I have managed to connected it, it will always disconnect itself within the first 2 km, which is driving me nuts! 

 

What I can't understand is that the Bluetooth connection is clearly working, it will sync data to my phone no problem, it just wont stay connected for GPS. 

 

Can anyone help? 

 

Thanks 

Dan

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎03-30-2018 04:53

‎03-30-2018 04:53

A warm welcome to the Community @Dan1979.

 

Thanks for troubleshooting this by yourself. If you are having issues with the GPS connected feature, I recommend taking a look at the My Blaze GPS connected feature is not working post and follow the instructions provided there.

 

I hope this helps, let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer