07-10-2018
00:33
- last edited on
07-11-2018
04:08
by
AlejandraFitbit
07-10-2018
00:33
- last edited on
07-11-2018
04:08
by
AlejandraFitbit
When the tracker is in the charger its fine and has full charge, but when taking it out it goes back to dead any ideas on how to fix, tried to restart no luck.
Best Answer
07-11-2018
04:09
- last edited on
10-24-2025
12:02
by
MarreFitbit
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
07-11-2018
04:09
- last edited on
10-24-2025
12:02
by
MarreFitbit
Welcome to the Forums @Clarkesmith.
Thanks for troubleshooting this by yourself. Since the restart process didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.
Let me know if you need anything else. ![]()
Best Answer