07-10-2018
00:33
- last edited on
07-11-2018
04:08
by
AlejandraFitbit
07-10-2018
00:33
- last edited on
07-11-2018
04:08
by
AlejandraFitbit
When the tracker is in the charger its fine and has full charge, but when taking it out it goes back to dead any ideas on how to fix, tried to restart no luck.
07-11-2018 04:09
07-11-2018 04:09
Welcome to the Forums @Clarkesmith.
Thanks for troubleshooting this by yourself. Since the restart process didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.
Let me know if you need anything else.