Blaze won't stay paired

[Lmontgo8833]

My blaze will not stay paired to my phone. I have to go in to setting and pair it constantly or I don't revive my text. 

Moderator edit: Clarified subject

[FerdinandFitbit]

Hi there @Lmontgo8833. Great to see you in the Fitbit Community Forums! 🙂

I'm sorry you're having problems keeping your Blaze paired to your phone. I'd first like to know... What phone are you using? Please make sure that your phone is on the list of compatible devices.

If it is compatible for sure, you can try to restart your tracker by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot. After that, try to set up your tracker as a new device and see how it goes.

For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Let me know how it goes!

[Lmontgo8833]

LG v20

[FerdinandFitbit]

Thanks for getting back and letting me know which phone you're using @Lmontgo8833! 

It seems that is the problem 😕 At the moment, the LG V10 seems to be compatible but not the LG V20. For this reason, it may sync sometimes but it will not work consistently.

If by any chance you have any other compatible device or tablet, you can use it to sync your tracker. You may see the list of compatible devices by clicking here.

Anything else you might need help with, let me know!

[Lmontgo8833]

Will there be an update at anytime so my phone and blaze are compatible? I
don't have and older phone, any other suggested? I upgraded to the blaze
only so I could receive text messages, any other suggestions?

[FerdinandFitbit]

@Lmontgo8833, At the moment, we don't have any news on when or if this device will be compatible at all 😕

I'd recommend keeping an eye on the list of compatible devices for any update on this. Now, you can also have your Blaze to sync to your computer by installing the program if it has a built in Bluetooth or you can also use the program and have your tracker to sync by putting it to charge plugged to the computer.

Let me know if this is something you're able to do.

[Krystl]

My blaze recently stopped syncing also. I have a Google pixle 2xl. I have to manually pair it every day. I never used to have an issue.