Blaze won't stop vibrating after receiving a call

[donnamarie84]

I know this was an issue after the ios update last year but my watch is still ringing when I make or receive a call. it continues after i have answered or the other person has picked up. It's so frustrating and i'm really tempted to not use it anymore as I use my phone a lot for work. 

I have tried restarting my blaze but still doing it. A friend also has a Blaze and the same is happening to her. Surely there is a fix by now?

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @donnamarie84, welcome to the Community Forums. I totally understand where your concern is coming from. 

Thanks for letting us know about this issue. We’re aware of it and still are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[donnamarie84]

Hi, thanks for getting back to me. Do you have a time frame when you think it will be fixed as it has already been going on for months with no resolution so far? 

[MarreFitbit]

It's a pleasure @donnamarie84.

Currently, we don't have any updates or time frame about when this issue may be fully solved. As soon as we have updates, we'll make sure to keep our customers posted. 

I'll be around if there's anything else I may do to help you in the meantime. 

[Rocket704]

I was having the same problem.  I went into my phone settings, Bluetooth, tapped on the I in a circle next to my Fitbit, turned off sharing, then turned sharing back on, and it seems to have fixed the vibrating watch.

[MarreFitbit]

Hello there @Rocket704, thanks for stopping by and sharing what has worked for you. I'm pretty sure this will be useful for other customers that are experiencing this inconvenience. 

Have a nice day! 

[Deelite]

This has been going on for so long now I thought it would have been sorted. Appreciate where donnamarie84 is coming from!! It’s very annoying!