Blaze won't swipe and battery is draining too quickly

[ddinsdale]

My Blaze watch face will not allow me to swipe up, down or left or right.  As well the battery is not even lasting throughout the day.  

I have done the reset twice and and still no luck.  As well I could have sworn there were 3 green lights on the back but I only have 2.

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi @ddinsdale, welcome to the Community Forums. Thank you for restarting your Blaze prior to contacting us, nice way to go! 

I'd recommend restarting your Blaze one more time. Then, let your device to run out of battery to charge it again. Keep an eye on it to see how the battery goes. You can also see: Can I extend my Fitbit device's battery life? 

As a side note, we recommend to charge your trackers via the USB port over a wall adapter. However, it is also possible to charge your Fitbit tracker with a UL certified wall adapter. What may actually cause damage to the tracker's battery (either on a computer or a wall adapter) is the charging time, which if excessive over time may damage the battery and therefore cause quick battery drain or prevent the tracker from charging at all. 

Tips to best charge Fitbit trackers are:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature

For charging purposes, your charging cable can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

If the battery keeps draining faster than expected, can you please let me know which clock face are you using? Also, try using a different one and monitor the battery life afterwards to see if the issue persists.

However, I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case.

Let me know how it goes, I'll be around.