Blaze won't swipe

[Busymama162001]

My Fitbit won't go off the main screen. When I try to scroll left it won't go to any other screen. I can't shut it down since I can't get to the screen. Any advice?

Moderator edit: subject for clarity

[Ozzie65]

Hi @Busymama162001 - A restart should fix this issue. Please see the help article below.

http://help.fitbit.com/articles/en_US/Help_article/1186

[AlejandraFitbit]

It's great to see you around @Busymama162001 and @Ozzie65 thanks for stopping by.

I would like to know if you have tried our friend's recommendation? Did the restart procedure work or are you still having issues?

Hope to hear from you soon. 

[juliepwine]

Thanks for the help. I was having this same issue and restarting it worked perfectly. Thanks

[Ozzie65]

Hi @juliepwine - Glad it worked!

[Lizie]

Hi, I have a similar issue. But mine is turning off alone after showing the initialize display. When I put it to charge it keeps with no reaction and I can hear stranger noises from the charger. I have already reseted my Blaze, but it still with the same issue. Do you know something more could I do? I am worried because I live in Brazil and here it seems not having technical assistance and I'm using this tracker for only 2 months.

Thanks

[AlejandraFitbit]

@Lizie, @juliepwine welcome to the Community and @Ozzie65 good to see you here!

@juliepwine I am glad to hear that the procedure provided worked and that your tracker is now working properly. If you need anything else, do not hesitate in posting it. 

Now @Lizie, I would like to know if you have contacted our support team, have they offer you a solution for this?

Hope to hear from you soon. 

[CathHP]

I have the same issue, my Blaze won't swipe. I tried restarting my phone. Is that what you are talking able when you say restart your device? If you are talking about restarting the Blaze, how do I do that?

Thanks