Blaze won't swipe

[SunsetRunner]

My Blaze is only about 2 months old, and when I tap on the screen the small numbers will change from calories, steps, stairs etc. info. However, when I try and swipe to select a workout or set an alarm the screen will not move that way. Anyone know how to reset it?

Moderator edit: subject for clarity

[CptMorgan82]

I had the same problem! I reset my blaze and it started working. Hold the left button and the bottom right button at the same time for about 10 seconds then the Fitbit logo will appear and it should fix it. 

[AlejandraFitbit]

It's great to see you around @SunsetRunner and @CptMorgan82 thanks for stopping by.

I would like to know if the instructions provided by our friend here worked? Is your Blaze working properly now?

Hope to hear from you soon. 

[SunsetRunner]

Hi!

Yeah this info was really helpful and it's working perfectly again! Thanks for following up

[AlejandraFitbit]

Those are great news @SunsetRunner, I am glad to hear that your Blaze is now working properly. If you need anything else, do not hesitate to post it.

Keep the stepping up! 

[spaley16]

It works!  Thabks

[Ian__P]

I'm having the same problem.  Screen seems to be unresponsive to swipes or taps.  I've tried resetting the Blaze about 5 times but it still doesn't work.

[spaley16]

Found the solution. Hold the left and bottom right button for 10 seconds or until it responds. Good luck.

Sent from my iPad

[Ian__P]

Unfortunately I've tried that several times already and its still not working

[AlejandraFitbit]

Hey @Ian__P and @spaley16 a warm welcome to the Community.

@spaley16 I am glad to hear that the instructions provided worked and that your Blaze is now working. Let us know if you need further assistance and @Ian__P, since this process didn't work for you, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

Catch you later. 

[Jayashadams]

I’m have the same problem.  I’ve tried the reset but that does not work. Any other ideas. 

[Ian__P]

They couldn't fix mine and as it was out of warranty, didn't replace it.  I bought a Garmin instead and have been happy with it