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Blaze won't sync and battery won't last

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‎10-26-2017 23:18

‎10-26-2017 23:18

I need help!

All of a sudden my blaze battery only lasts a day, it never had notifications or all day syncs on it but I've fiddled around on the app to try and make it more economical but I can't sync it either!

So now I'm stuck with a watch that doesn't tell the right time or date and has to be charged EVERY NIGHT! I've emailed fitbit once and they haven't bothered to reply.

Does anyone have a number I can call to speak to someone about this?

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‎10-27-2017 08:47

‎10-27-2017 08:47

I had the exact same issue. Here's what I tried.

 

Things required:

  • Windows 10 PC (mac won't do) with Bluetooth
  • FitBit charging cradle (the original one that came in the box)
  • The Fitbit device

Steps

  1. Fully charge your Blaze (minimum 3 hours plugged in).
  2. Once charged, unplug it and shutdown your Blaze (Settings > Shutdown).
  3. On your mobile, turn of the bluetooth and sign out of the Fitbit app (Account > Logout).
  4. On your Windows PC go to the Windows Store and install the FitBit App (this app is not available on Mac)
  5. Run the app and sign in etc.
  6. Put Blaze in the cradle and plug it in to the PC
  7. The will then try to connect to Blaze
  8. Once connected, initialise a manual sync on the app (on the PC of course)
  9. Give it a few minutes, watch Netflix or have a cup of tea 😉
  10. The blaze should have synced now (including the time and any other pending syncs) and be good to go.
  11. Unplug, sign back on to the FitBit app on your mobile etc etc.

This will help with the battery issue as well as it lowers the number of syncs initiated by the watch in order to sync the settings on to the mobile app.

 

In any case you should request for a replacement as the problem will reoccur eventually. I had to get mine replaced after suffering with this issue for so long. Customer support were not necesserilly very helpful. So had to send them so many emails. You know the drill 🙂

 

Hope this helps.

 

--

S

 

PS: Don't forget to 

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