Blaze won't sync and won't show heart rate

[Sranjan]

So... My Blaze suddenly starts acting up.

1. It does not display my heart rate

2. It is not syncing all the parameters, chosing to sync different parameters, on it's own free will every time I sync.

3. Most intriguing is the behavior about syncing active minutes. The app on the phone displays 0 minutes and every time I sync, after having logged several active minutes on the Blaze, it syncs back to zero as if syncing from phone to watch.!!!

It all started after I recharged my Blaze battery yesterday afternoon.

 tI haver tried everything including repeatedly checking all settings and even reinstalling the app on my phone.

Any clues....helpful people?

Sanjeev

Moderator edit: updated subject for clarity

[MarreFitbit]

Hello there @Sranjan, it's nice to see you around here! I'm sorry for the late response.

Thanks for all the steps you've tried so far in order to solve the issues you've been experiencing with your Blaze. 

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

If your device is compatible, but the issue persists. In order to solve this, please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Charge 3 and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device" or "Unpair".

In regards to the heart rate not being shown on your Blaze, swipe to Settings and find Heart Rate Tracking. Make sure Heart Rate is set to Auto or On.

Also, make sure your device is positioned correctly on your wrist:

• Tighten the band just enough so it doesn’t slip on your wrist. Your device needs a solid contact with your arm to reliably track your heart rate.
• Heart-rate tracking may not work with certain accessory bands, especially if they’re loose fitting. Move the band to a slightly different position on your arm—a little higher or a little lower.

[Sranjan]

Hi Marre...

Thanks for stepping in. I appreciate.

On the problem front, there has been a bit of a confusion and the subject line of my mail does not describe the actual issue. This happened because the problem had initially started with the issue of sync and heart rate. If you see the string related to my complaint, you would find that the main issue now is that the device is not holding charge at all.

Other problems related to sync issues and occasional heart rate issue one can still live with.

Please allow me to reiterate that the battery power retention of my blaze has gone down from 4 days to 3 hours, all of a sudden. And this happened while there has been no change in the usage or any settings. I will be grateful if you can help me with this aspect. For me the device is too expensive to be written off in such a short period (18 months)

As for the rest of your advice, I am thankful for the same. But please be assured that Fitbit Blaze has been an important part of my life for past 18 months and I know it well. I am not going to make any mistakes in terms of not knowing the implications of any settings.

Best regards

Sanjeev

[StephenD82]

I am experiencing exactly the same issues with my Blaze. Very suddenly the battery life has dropped to hours instead of days, not picking up heart rate and not syncing properly (would not update time all day yesterday). I've tried restarting several times, resetting Bluetooth, resetting app. Interested to hear what fitbit suggest.

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[crofton1]

I am having the same problems. Reduced battery life, no HR and no sleep tracking.  I have reset the Blaze 4-5 times, cycled HR through OFF ON and AUTO and reset the Bluetooth connection to my tablet.  The reset started the green lights flashing but they are flashing at about only once per second and there is no sign of an HR reading.

[MarreFitbit]

Welcome on board @crofton1 and @StephenD82! Thanks for taking the time to troubleshoot your Fitbits' battery life. I've seen you contacted our Support Team after posting here and that they have helped you with this. 

Hello @Sranjan, thanks for coming back and providing me with more details of the issue. Since your tracker's battery is draining too quick and I know that Fitbit Blaze has been an important part of your life, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community Forums. If you have any questions, don't hesitate to let me know. 

[Sranjan]

Thanks a lot Marre.

I am sure that with your kind intervention, i should be able to resolve my issue soon.

Best regards

Sanjeev

[MarreFitbit]

You're very welcome @Sranjan, it was a pleasure to help you. 

I'm sure that our Support Team will be outstanding with your case. Please keep an eye on your inbox, someone will be in touch with you soon.

[Sranjan]

Hi Marre

Five days since you created a support case on my behalf, and I am still waiting to hear from Customer Support!

Is it ok? Should I expect to wait some more. Normally how long should it take for them to connect with me?

Best regards

Sanjeev

[MarreFitbit]

Hi there @Sranjan! I'm sorry for the delay from our Support Team in getting back to you.

After the creation of the case, our team will be reaching you out to you within the next 24-72 hours. I created the case on 7/18 and I've confirmed that you already received a response 2 days ago. Please check you inbox, spam, or trash folder to see if the email is not there.

[Sranjan]

No Marre..... I have not received any communication from your Support Team. I have checked and rechecked my span folder as well.

I would be grateful if the said communication (assuming it does exist) could be forwarded to me again.

Also if i could be told what email id it will come from, so i could add that ID to my address book and ensure that the mail does not go to spam at all.

Meanwhile, my blaze just refuses to recharge and is lying in a state of disuse. Please do advise me if there is any hope of salvaging this peace at all? Or is it advised that I go out and buy another brand?

regards

Sanjeev

[Design06]

My blaze has also not holding a charge long. Also heartrate just says 70. Sleep incorrect. Had 1 1/2 years. Tried getting help from fitbit but difficult representative. Miss my blaze!!