Blaze won't sync on latest update - 17.8.301.8

[Sassylife]

My blaze isn't syncing, and my time is now 57mins late (really annoying feature for a fitness WATCH lol)

Ive read the forums and completed a full reset of my device with no change other than a longer time difference.

Can anyone help a technology-challenged woman.

[Rich_Laue]

Hello @Sassylife, im jot sure how your title relates to  yo7r problem. Did you just, did you just upgrade to this 2 month old release.

Im also not sure what a full reset is, are you refferring to doing a shutdown through its settings menu? This would reset both hardware and software, First, please make sure the fitbitssoftware is ip to date.

Now turn off/on Bluetooth,  or pull the dongle out of tye PC for 10 seconds 

Now do the shutdown mentioned above.

Also lets shut the phone off and restart, I assume it is the phone, there is no mention of what device.

If the above doesnt work, then let's go to the phones Bluetooth settings and remove the tracker from there. 

Now try another sync.

[Sassylife]

 Hi there,

I'm on an android, with the latest update released from fitbit (no pink label to update in account settings)

The reset I did was holding left and bottom right button until logo appeared… and my 1st,2nd and 3rd port of call was to turn off phone, device and search for new updates.

I'll try restarting all devices without Bluetooth on as suggested, and let you know.

Thanks for the reply

[Sassylife · Accepted solution]

Hi there,

I've tried your suggestions and still having the same problems. I've since
removed and reinstalled the device and app from my phone, to no avail with
the same problems. Do you have any other advice that could help?

Hannah Rodway