Blaze won’t sync or reinstall

[Allisonrevisky]

I have followed all the steps to,get my blaze to sync. I have deleted it from the app and now can’t get it to reinstall. I’ve tried twice tonight to live chat with customer care and keep getting disconnected. Help! I haven’t had my blaze even a year and this is not helping me make a decision to keep it and not go with a Garmin. 

[SteveH]

Was one of the steps you took a restart of your Blaze using the following procedure?

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.
3. If your Fitbit Blaze, Fitbit Ionic, or Fitbit Versa doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

If so, how many times did you try it? It's known to not always work and it's recommended to try it at least 3 times.

[Allisonrevisky]

I have done this about a dozen times and nothing is working. I’ve turned off Bluetooth on my phone. I’ve “forget this device” in settings. I’ve shutdown the Blaze using both the buttons and the shutdown feature. 

Any other auggestions??

[SteveH]

Only to try contacting customer support again.