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Blaze won't sync to Samsung s7 edge

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‎03-26-2017 13:57

‎03-26-2017 13:57

I have just bought the blaze and I cannot sync to my s7, I have tried all of the troubleshooting but nothing works I cannot see in available devicesit will sync to my iPad though. Does anyone else have any ideas on how to solve please?

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3 REPLIES 3

‎03-26-2017 14:36

‎03-26-2017 14:36

@Trouble36  If you currently have your Blaze connected to your iPad, you need to turn off bluetooth on the iPad, then try connecting to your S7.  The trackers can only connect to one device at a time.  

 

Perhaps that will help~

Kelly | Oklahoma
Alta HR, Blaze, Flex 2, Charge 2, Charge, and Aria * IPhone 7+

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‎03-27-2017 01:59

In response to Kmransom123

‎03-27-2017 01:59

No I completely removed it from my iPad then tried to connect to my phone. My phone can't see the device at all! 

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‎03-27-2017 06:31

In response to Trouble36

‎03-27-2017 06:31

Welcome to the Community @Trouble36! Thanks for the advice @Kmransom123! I was checking the compatible devices list and Samsung Galaxy S7 Edge is a supported one. I would like you to make sure that you're doing this syncing procedure in order to get it working. 

 

Also, are you getting any error message that's not letting you sync it?

 

Keep me posted. 

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