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Blaze won't sync with Huawei phone

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‎10-06-2019 22:12 - last edited on ‎10-07-2019 06:50 by Fitbit Moderator

‎10-06-2019 22:12 - last edited on ‎10-07-2019 06:50 by Fitbit Moderator

I have been facing this issue for a while now. In fact since using android on Huawei. I can only sync if I uninstall and reinstall the app. It doesn't do it automatically at all, despite Bluetooth being on and connected. Is there an issue with android/Huawei? 

 

 

Moderator edit: updated subject for clarity

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‎10-07-2019 06:53 - edited ‎04-01-2024 10:07

‎10-07-2019 06:53 - edited ‎04-01-2024 10:07

Hi there @Natp80, welcome to the Community Forums. Thanks for letting me know that the only way you can sync your Blaze is after uninstalling and reinstalling your Fitbit app. 

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

If your Huawei phone is compatible, please follow the troubleshooting steps provided in the help article: Why won't my Fitbit device sync? 

Give this a go and let me know the outcome, I'll be around. 

Maria | Community Moderator, Fitbit


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