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Blaze won't sync

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‎03-18-2018 07:04 - last edited on ‎03-19-2018 08:01 by Moderator Alum

‎03-18-2018 07:04 - last edited on ‎03-19-2018 08:01 by Moderator Alum

I have just purchased a Blaze and have discovered that for some bizarre reason I can't sync all the features to my phone because I use an Xperia Z5. Is this an issue that is being addressed and is there to be a patch released?

 

It is especially odd as there is sync available for other models of the Xperia range just not mine.

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎03-18-2018 12:19

‎03-18-2018 12:19

I dontdoknow anything about the Xperia line. I'm not sure what hardware has changed between the models, but am aware that it sometimes takes a while to get a new phone troubleshot. 

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‎03-19-2018 08:03

‎03-19-2018 08:03

A warm welcome to the Community @Evo71 and @Rich_Laue thanks for stopping by.

 

If you are having issues syncing your tracker with your phone, I recommend taking a look at the Having trouble syncing? post and follow the instructions provided there.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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