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Blaze won't track active minutes

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‎10-09-2019 06:21 - last edited on ‎10-10-2019 09:39 by Fitbit Moderator

‎10-09-2019 06:21 - last edited on ‎10-10-2019 09:39 by Fitbit Moderator

For some reason the active minutes won’t log anything over 20 minutes even though it’s set to 30. I’ve deleted and logged out and re-downloaded  and logged back in. No fix. Any ideas?

 

 

 

Moderator edit: updated subject for clarity

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‎10-10-2019 09:41

‎10-10-2019 09:41

Hi there @EricaK182, welcome to the Community Forums. Thanks for the details provided about your active minutes not being logged and for already troubleshooting your Blaze and Fitbit app prior to contacting us. 

 

Your Blaze recognizes and awards active minutes when the activity you're doing is more strenuous than regular walking, which includes everything from a brisk walk to a cardio workout or run. I would like you to learn more about it by checking this article: What are active minutes?

 

If after checking this your Blaze is still not tracking active minutes, please reply to the following questions: 

 

- What type of activity are you doing?

- Has it never recorded any of your active minutes?

 

Keep me posted, I'll be around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-10-2019 09:41

‎10-10-2019 09:41

Hi there @EricaK182, welcome to the Community Forums. Thanks for the details provided about your active minutes not being logged and for already troubleshooting your Blaze and Fitbit app prior to contacting us. 

 

Your Blaze recognizes and awards active minutes when the activity you're doing is more strenuous than regular walking, which includes everything from a brisk walk to a cardio workout or run. I would like you to learn more about it by checking this article: What are active minutes?

 

If after checking this your Blaze is still not tracking active minutes, please reply to the following questions: 

 

- What type of activity are you doing?

- Has it never recorded any of your active minutes?

 

Keep me posted, I'll be around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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