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Blaze won't turn on and it heats while in the charger

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‎03-04-2020 10:45 - last edited on ‎03-05-2020 16:52 by Fitbit Moderator

‎03-04-2020 10:45 - last edited on ‎03-05-2020 16:52 by Fitbit Moderator

I took my Fitbit Blaze off of the charger yesterday morning 03/03/20 with the display showing all green bars for fully charged. Put it on and it synced up and displayed the correct time. Around about noon that same day I looked at it was like it was off. I tried to restart it several times but it still didn't work. The green lights are not working either. As it it has no power, but phone app shows it is fully charged from last sync 03/03/20 @ 6:46 a.m. I tried to put it back on the charger and restart it, but it still didn't work and it got very hot while in the charger

 

 

Moderator edit: Subject for clarity

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‎03-05-2020 16:46

‎03-05-2020 16:46

Hi @LilDebbieB! I wish you a warm welcome to the Fitbit Community!

 

Thanks for letting me know that your Blaze won't turn on and that it heats while in the charger, as well as for trying to solve the issue by restarting the tracker. 

 

Since your Blaze is getting hot, I contacted the support team, which will get in touch with you briefly. 

 

Please let me know if you have any other question. 

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