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Blaze won't turn on or charge

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‎08-16-2019 09:01 - last edited on ‎08-20-2019 12:29 by Fitbit Moderator

‎08-16-2019 09:01 - last edited on ‎08-20-2019 12:29 by Fitbit Moderator

This is the second blaze I have owned and have noticed that the battery life do not last.  For amount that is spent I'm not seeing the quality of this product. The current blaze I have is not responding after a full charge.  I am a loyal Fitbit customer for the last 5 years and was wondering what Fitbit could do to help with this matter. Just seems like I have to buy a new product every 9 months.

 

 

Moderator edit: updated subject for clarity

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‎08-20-2019 12:32 - edited ‎03-05-2024 03:23

‎08-20-2019 12:32 - edited ‎03-05-2024 03:23

Welcome to the Community Forums @Dcontreras. I'm sorry for the late response. I totally understand how you feel, rest assured that I will do my best to help you. 

Our Fitbit Blaze was designed to last 5 days, but the battery life also depends on how frequently you use it’s features. I’ll recommend charging your device with a USB port from a computer or a UL-certified outlet into the wall, then turn OFF all the features that you don’t use and check this help article for more tips and recommendations.

Also, I recommend you to try restarting your device to refresh it’s performance and to see if the screen is back.

Maria | Community Moderator, Fitbit


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