Blaze won't turn on

[DC187]

Hey all,

Not sure if this is in the right place or no. Just feeling super frustrated. Wife bought me a Fitbit Blaze from Kohls in Mid March for my 37th bday. I didn't open it and try and use it until today. Charges, but doesn't turn on. Set up my account online and through phone, but nothing I do can get it turned on. I tried to hold the left button and bottom right button to no avail.

She spent over $300 on this thing and b/c I was busy with work and b/c of a 30 day only return policy at Kohls we are essentially screwed. Does anyone know of another avenue I can take to get a working Fitbit? So frustrating! Never even been worn!

Moderator edit: subject for clarity

[WendyB]

Did you set it up using these instructions?

To set it up
http://help.fitbit.com/articles/en_US/Help_article/1873

See if anything here helps you

If you have trouble see this Article on Why cant I set up my Fitbit?
http://help.fitbit.com/articles/en_US/Help_article/1872/?q=not+setup&l=en_US&fs=Search&pn=1

If no then Contact Support.

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

[AlejandraFitbit]

Hey @DC187, a warm welcome to the Community and @WendyB thanks for stopping by.

I appreciate the effort in trying to fix the issue you are having with your tracker. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support Team for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

Catch you later.