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Blaze won't turn on

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‎12-25-2016 14:31 - last edited on ‎01-19-2019 21:09 by Moderator Alum

‎12-25-2016 14:31 - last edited on ‎01-19-2019 21:09 by Moderator Alum

Hi. Got a Fitbit Blaze for xmas and went to use it and it wouldn't turn on. Managed to sync it while it was plugged in but soon as removed to put back in to start it went off and is unresponsive. Please help!

 

 

 

Moderator edit: subject updated for clarity 

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Accepted Solutions

‎12-25-2016 14:44

‎12-25-2016 14:44

Did you let it charge all the way? First time takes about 2 hours.

 

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

View best answer in original post

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4 REPLIES 4

‎12-25-2016 14:44

‎12-25-2016 14:44

Did you let it charge all the way? First time takes about 2 hours.

 

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎12-25-2016 14:46

In response to WendyB

‎12-25-2016 14:46

Yes had it in charge for about 4 hours. It says battery is full. Also tried to restart several times. Very frustrating and annoying 

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‎01-24-2017 19:18

‎01-24-2017 19:18

I need help!i did the reset steps cause my Fitbit won't sync.Has this happened to anyone if so please reply

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‎01-25-2017 00:08

In response to Please_answer_

‎01-25-2017 00:08

What reset steps are you refferring to @Please_answer_?

Would you like help in getting your tracker to sync?

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