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Blaze won't turn on

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‎04-14-2017 19:45 - last edited on ‎08-20-2019 12:57 by Moderator Alum

‎04-14-2017 19:45 - last edited on ‎08-20-2019 12:57 by Moderator Alum

Just less than a year my Fitbit Blaze died and will never turn on. I have tried charging it and still did not work. Will you replace it? 

 

 

 

Moderator edit: subject updated for clarity

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‎04-15-2017 07:56 - edited ‎04-15-2017 07:58

‎04-15-2017 07:56 - edited ‎04-15-2017 07:58

How frustrating @Dhengskie. Does your blaze show any activity when you initially plug it, and its charging cage, into the USB port? If not, contact the eager-to-help folks at customer service for any options - if you didn't buy online be sure to have an actual store receipt's details handy for them.

 

If it does show some sort of screen activity, pop open the top and hold down the left hand and bottom right buttons together until the logo appears, about 10 secs. If the logo doesn't appear add this to your comment to the chat folks. If it does, release the buttons and do it again to be sure all the communication issues are cleared up. Now swipe to settings on your Blaze and scroll to "turn off" Put back in your charge cage for an hour and then press the left button to turn on "normally". Fingers crossed for you.  More success stories here.

 

Come back and let us know how it goes - also, can you take a moment and go to this feature suggestion link and help out by voting up a very logical universal solution battery issues?

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WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

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