Blaze won’t turn on

[Kinseyb15]

I received a Blaze as an award and after 2 months in just sitting in the box I finally created an account. Put in to charge but once I take it off the charger it won’t turn on. In the charger it says fully charged. I try resetting 3 times as people mentioned but no life once out of the charger?

Moderator edit: subject for clarity

[AlejandraFitbit]

Hey @Kinseyb15, it's great to welcome you.

I appreciate the efforts in trying to fix this issue. Please confirm that these are the steps you followed in order to restart your tracker:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Hope to hear from you soon. 

[Kinseyb15]

Hi Alejandra 

I confirm that that is the steps I took. 

[AlejandraFitbit]

Hey @Kinseyb15, thanks for the information.

Since the restart process didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted.