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Blaze won't turn on

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‎09-08-2018 20:13 - last edited on ‎09-09-2018 04:39 by Moderator Alum

‎09-08-2018 20:13 - last edited on ‎09-09-2018 04:39 by Moderator Alum

Blaze flat out stopped working today. Middle of the day, Fitbit logo popped up on screen, with not response from buttons. 10 mins later cut off. Thought it might be battery, charged it for 2hrs, tried a reset (left, bottom right button), and nothing happened. Cleaned all connections and placed back on charger for another few hours. Warranty needs to be more than just a year, especially when it’s a faulty product and no damage was done to it. Only option support gave me was, “buy a new Fitbit”. Come on guys! Have better customer service than that.

 

 

Moderator edit: subject for clarity

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‎09-09-2018 04:45

‎09-09-2018 04:45

It's great to welcome you @Stephenh926.

 

I appreciate all the feedback provided about Fitbit warranty policy. It's great to know that you contacted our support team and were offered a discount. If you are interested in using that discount, in this page you will be able to compare all Fitbit units, maybe there is one that meet your needs.

 

Keep the stepping up! Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-15-2018 22:23

In response to AlejandraFitbit

‎09-15-2018 22:23

I don’t know that I will be using that discount. Your watches/trackers are expensive, and I’m not sure they are worth the money if they will continue to fail after a year or so. Will be considering Garmin or the iWatch. Not sure yet if I’ll comeback to Fitbit. 

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