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Blaze won't turn on

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‎01-17-2019 23:04 - last edited on ‎01-18-2019 10:39 by Moderator Alum

‎01-17-2019 23:04 - last edited on ‎01-18-2019 10:39 by Moderator Alum

New Fitbit won't charge or turn on, all I'm getting while it's in cradle charger is the clock face or the battery bar showing 1 red bar, as soon as out of charger nothing just blank screen, tried charging with different laptops different plugs, different sockets, still nothing, already had a replacement charger, am I missing something? Got other Fitbit in housework perfect, thanks, what time does chat come on line in UK? Been trying for last few days to get on but always saying last available rep has just been taken, etc.

 

 

Moderator edit: subject for clarity

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‎01-18-2019 10:41 - edited ‎01-18-2019 10:45

‎01-18-2019 10:41 - edited ‎01-18-2019 10:45

Hey @phillycoulson75, it's great to welcome you.

 

Thanks for troubleshooting this battery issue by yourself. I recommend taking a look at the help article Why isn't my battery charging? and follow the instructions provide there. Regarding your inquiry about getting support, you can get in touch with them via chat at the moment of seeing the "Start a chat with us now." message.

 

Let me know if you need anything else. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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