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Blaze won't work outside the charger

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‎09-25-2017 13:55

‎09-25-2017 13:55

Hi there

I bought my Fitbit Blaze today. Fully charged it and set it up and connected it with my phone. Then as soon as I take it out of the charger it goes black and doesn't go on no matter if I try reset it?

Any help?

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2 REPLIES 2

‎09-25-2017 20:51 - edited ‎09-25-2017 20:52

‎09-25-2017 20:51 - edited ‎09-25-2017 20:52

Restarting it consecutively three times helps

 http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If it does not I would take it back and exchange it. If here contact support

Use the help at the top of the forums

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎09-28-2017 09:31

‎09-28-2017 09:31

It's great to welcome you @DeWet2808, thanks for troubleshooting this by yourself and @WendyB for stopping by.

 

I would like to know if the instructions provided by our friend worked? Is your tracker working properly now or do you still having issues with it?

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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