Blaze won't work unless in charger

[nogal]

When I take my brand new Blaze out of the charger it won't work. It will sync to the app and say that the battery is fully charged, it has charged overnight. Any help ?

[AlejandraFitbit]

A warm welcome to the Forums @nogal. If your tracker is not working at the moment of taking it out of the charger, I recommend restarting your Blaze. If by restarting it you keep having inconveniences, feel free to get in touch with our support team. For a faster response you can contact them via chat or phone. 

Let me know the outcome. 

[Kfisette]

I have the same problem. I tried the restart process and after 30 seconds the Fitbit logo had not appeared. It only works in the charger and says it is fully charged. 

[AlejandraFitbit]

A warm welcome to the Community @Kfisette and thanks for troubleshooting this inconvenience by yourself. Regarding to your issue, I recommend keeping an eye on your inbox for further instructions.

Catch you later. 

[REACHER967]

I’m having the same problem. Won’t turn on. It will only work in the charger and sync in the charger. As soon as I take it out it shuts off and won’t turn on. 

[Kfisette]

I contacted Fitbit and they said to return it. I got a replacement and it
works perfectly!