Blaze wont hold a charge (grr)

[OrangeWalk]

Used my Blaze ( wonderful wifey bought for Xmas) for about 48 hours before it went kaput.   now i charge it but the minute i take it out of the charger and put it on my wrist, it gives me the dead battery sign.  Serious quality problems!!!  my wife is not sure where she put the receipt, do you think i will have a hard time getting a refund?  is there a better brand of exercise/fitness watch out there?

[Julia_G]

Hi, @OrangeWalk, are you sure that you are actually charging it?  Things to note:

-- In most cases a computer that is not awake and active will not deliver charge.

-- A USB port not connected directly to the motherboard probably will not deliver sufficient charge

-- A USB port on a hub will probably not deliver sufficient charge

-- The Blaze will need to receive charge for about 2 hours before it reaches full capacity.

I would suggest, if you are using a computer to charge to try a different USB port, if available, and make sure that the computer is awake for the full 2 hours.  Alternatively you can use a mobile/cell phone wall charger as long as it is UL/CE certified.

If, after that, your Blaze still won't work, depending on the store's policy where you bought it you may be able to return / exchange it.  If the store won't help you, you can get in touch with Fitbit Customer Support on contact.fitbit.com and they will help you.

[OrangeWalk]

Thanks Julia for responding.  i am charging it using a wall outlet. the watch screen will indicate a full charge but when i then take it out of the charging box and put it on my wrist, i get the red/dead battery symbol.  its very frustrating.  my wife has not yet located the receipt.  

i do not own nor do i want an apple watch, but i will say this about apple.  if i have a problem with any of their products i can take it in and half the time they will just replace it, no questions asked.  they also have the capability of fixing it.  if fitbit is going to make complicated/glitchy products they need to have a product exchange repair apparatus that is easy and reassuring.  my product experience so far is a 0 out of 10

[steve76]

If your Blaze is not holding its charge (my 2nd one didn't after a few months ownership), return for a replacement.