Blaze wont pair with galaxy s8

[KA-18]

Hello there,

Blaze was working perfectly with my iPhone but when I switched to Galaxy s8+. It wont paid.

I have tried everything unpair, delete, replace, everything on this forum and still no luck. It's very frustrating and I hate it and starting to hate Fitbit. Does this means I have to get a new Fitbit device?

Please help!!

[SunsetRunner]

Awesome troubleshooting

Feel free restarting the blaze & the phone if not already done.

Optionally check out the fitbit article:

Why can't I set up my Fitbit device?

 Hope it helps

[KA-18]

I have tried it, no luck

[Rich_Laue]

Is the iPhone still around and turned on? This could stop the tracker from syncing. 

You say you inspired from the phones Bluetooth. 

You have cleared the apps cache. 

Restarted the phone and tracker. 

Removing the tracker from your account requires the tracker to be setup as a new device, it also almost always adds problems

Http://help.fitbit.com/?q=sync

[SunsetRunner]

When having a computer with bluetooth, and the tracker connected to bluetooth on the computer, can also prevent sync'ing with the phone. 

[KA-18]

I have disabled bluetooth on both my computer and my old iPhone, still nothing

[JmanJman]

These steps I just went through with a Web Chat rep solved my Galaxy S8+ pairing issue after changing phones and music controls weren't working and I unpaired to fix but couldn't re-pair. I don't know if all steps were needed, but my own similar attempts were either not thorough enough or in a different sequence, but this worked for me.  (Names were changed to protect the innocent.) 

Fitbit Help: Are you ready to try the steps I'd like to attempt now?
Me: yes
Fitbit Help: Good.
Fitbit Help: Please log out from the Fitbit app on your Android device by clicking on Account and the Log Out option.
Me: done
Fitbit Help: Thank you.
Fitbit Help: Make sure you have location services turned on and the Fitbit app has permission to access your location.
Fitbit Help: Each device is different, but on many you can find the setting at Settings > Location.
Me: Location is turned on in my phone's app settings for Fitbit
Me: camera, contacts, phone, sms, storage are turned off
Fitbit Help: Go to your phone's Bluetooth settings and unpair any Bluetooth devices which might be appearing there.
Fitbit Help: Then, please turn Off Bluetooth.
Me: ok blaze classic is unpaired and bluetooth is off
Fitbit Help: Get Bluetooth back On.
Me: its back on
Fitbit Help: Next, go to the regular Bluetooth (not the classic one) on your phone and check for any Bluetooth devices appearing as paired or connected there.
Fitbit Help: If anyone appears, please unpair it for troubleshooting purposes.
Me: nothing is currently paired
Me: all pairings removed
Fitbit Help: Good.
Fitbit Help: Open the app and log back into your account dashboard.
Me: ok i'm logged back in
Fitbit Help: Please have your Blaze plugged to its charging cable and let me know how far it is currently charged.
Me: 100%
Me: all bars full
Fitbit Help: Perfect!
Fitbit Help: Have your Blaze into its band.
Me: done
Fitbit Help: Make sure there are no other Bluetooth devices around to avoid interference.
Me: ok
Fitbit Help: We will now attempt setting up your Blaze with your phone app.
Fitbit Help: From the app dashboard, tap Account > setup a new device > choose Blaze > follow the onscreen instructions to continue.
Me: its asking if my blaze is powered on
Fitbit Help: Hit yes, and try again.
Me: there isn't a yes option
Fitbit Help: Then, hit try again.
Fitbit Help: That is an option there, correct?
Me: yes, I did that and am on the Not Working? screen where it gives the 3 suggestions and then Try Again
Fitbit Help: Okay.
Fitbit Help: Uninstall and reinstall the Fitbit app on your phone.
Me: ok
Fitbit Help: Are you chatting with me through a computer?
Me: yes but can't use it for anything with this device
Me: app is reinstalled to my phone, logging in
Fitbit Help: Now that you have reinstalled the app, reboot your phone (off and back on).
Fitbit Help: That was the reason of checking if you were chatting on a computer.
Me: I see, powering back on now
Fitbit Help: Much appreciated.
Me: back up, bluetooth is on, no devices connected.
Me: I only see Blaze as available device
Fitbit Help: We can now attempt the setup process for your Blaze once more.
Me: i'm going into the app again
Me: i'm logged back in
Fitbit Help: Okay.
Me: going to account and add device
Fitbit Help: Thanks for the update.
Me: finally found the Blaze, I've entered the 4 digit code
Fitbit Help: You are doing just great.
Fitbit Help: I confirmed your Blaze is now on the right path to get setup again.
Me: now the Blaze classic with full music controls?
Me: I do that through the phone bluetooth pairing correct?
Me: I've turned on Bluetooth Classic on the Blaze in the Settings
Me: says connected as input device
Fitbit Help: I was just waiting for the setup to get completed 100%.
Fitbit Help: It is done now.
Fitbit Help: Yes, you do that through your phone's Bluetooth classic pairing process.
Me: ok full music controls are working