Blaze wont pair with samsung phone

[Carro89]

I am having trouble pairing my blaze to samsung A5 phone. Every time i try to sync blaze in the app a notification comes up that i need to restart Bluetooth in order to sync. When i tried that, "Blaze" disapeared from the Bluetooth paired list and no i cant pair it again.

I tried to restart both Blaze and phone, both devices are updated and so is the app on my phone.

I have tried Everything i can Think of, please help!

[SilviaFitbit]

A warm welcome to the Community @Carro89! I appreciate the troubleshooting that you've tried in order to fix the issue you're experiencing. 

Your Blaze needs to be set up using the Fitbit app and Bluetooth but not directly from the phone's Bluetooth. It seems that your Samsung A5 isn't listed as a compatible device, this is the reason why the syncing isn't working at all. 

I've noticed that for some users the syncing troubleshoot has worked. Rest assure that Fitbit is always trying to add new devices to the list. 

I'll be around if you need further assistance.