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Blaze working in charger but not outside of it

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‎12-26-2017 02:36 - last edited on ‎12-26-2017 04:40 by Moderator Alum

‎12-26-2017 02:36 - last edited on ‎12-26-2017 04:40 by Moderator Alum

Got a new Blaze and downloaded up on iphone6 created account and charged Blaze.  Now fully charged and synched to account but only works in charging cradle When I take it our to put in the strap totally dead no lights on the back no response from any buttons.  HELP

 

Moderator edit: Clarified subject

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‎12-26-2017 04:25

‎12-26-2017 04:25

Hey there @Hrly. Welcome to the Forums! 🙂

 

I'm sorry you're having problems getting your Blaze to work properly outside of the charger 😕

 

Have you tried to restart it? Even if the buttons don't respond, try to follow these instructions. You can easily restart your tracker by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot. After that, see if your tracker gets to turn on and if not, let me know and I'll be happy to help you from there!

 

Anything else, let me know!

Ferdin | Community Moderator, Fitbit

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