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Blaze works only when it's plugged in

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‎04-28-2019 07:46 - last edited on ‎04-29-2019 15:58 by Fitbit Moderator

‎04-28-2019 07:46 - last edited on ‎04-29-2019 15:58 by Fitbit Moderator

My Blaze functions properly when still on charger, but goes blank and will not turn on when taken off the charger.  I've never had any battery issues with this tracker.  I've tried restarting, but no luck.

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎04-29-2019 16:12

‎04-29-2019 16:12

Hi @JeffB44, it's nice to see a new member around.

 

I'm sorry for the delay in my response. Thanks for letting me know about your Blaze behavior, as well for the troubleshooting steps that you've tried, including the restart. If you've not done so, please check the following suggestions:

 

1. Clean the gold contacts on the device and charging cable with a toothbrush and rubbing alcohol.

2. Charge your device with a USB port from a computer or a UL-certified adapter into the wall.

3. Don't use USB-hubs and in case of a computer, make sure it's not in sleep mode.

 

Let me know how it goes.

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‎05-01-2019 19:03

In response to LizzyFitbit

‎05-01-2019 19:03

It did not work 

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‎05-02-2019 16:32

In response to aamir.ec

‎05-02-2019 16:32

Hi @aamir.ec, welcome on board.

 

Thanks for confirming that our suggested steps were tried on your Blaze. I was informed by our Support Team that a case was open for you and I'd recommend you keep in touch with them so they can provide you with more details about this situation.

 

I'll be around if you need anything else.

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