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Bluetooth headphones won't pair

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‎06-20-2019 01:57

‎06-20-2019 01:57

I have a Blaze and love it. My earphones worked fine for the last few weeks and now won't pair anymore. I removed them and did a reset. They show up when I select add audio device in Bluetooth settings. It then moves to the pairing screen but never connects? Both earphones and device connect fine to my phone via Bluetooth also.

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‎07-15-2019 10:05

‎07-15-2019 10:05

Welcome on board @StephenC1983! I'm sorry for the late response. 

 

If you have multiple Bluetooth products like speakers or headsets paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. Turn off other Bluetooth connections when not in use.

 

If you use more than one device to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it.

 

Let me know if you need further. 

Maria | Community Moderator, Fitbit


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‎11-17-2020 20:35

In response to MarreFitbit

‎11-17-2020 20:35

I've done that. It recognises the earbuds but it just stays on the pairing screen and never pairs 

 

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