Bluetooth missing in "setting-menu" Blaze

[ReneRat]

Regularly I am missing the bluetooth in my settings menu. If I try to pair it will not work and when I go to look in the settings on my blaze it is totally missing there! Only thing that helps is resetting the device totally, sometimes it will be back in one reset, but sometimes i need to reset my device 3 or 4 times before it is back in the settings menu. Am I the only one with this problem?

[SunsetRunner]

Hi @ReneRat

When desired, feel free to contact the Fitbit Support Team: India | United Kingdom | United States

Optionally check out Returns & Warranty before contacting support.

Mention what you've already tried to speed things up.

[ReneRat]

Hi Mystique,

Thanks for your reply. I have had already contact through the chat with the support team.They told and taught me to reset and that helps, but as I said, sometimes I need to reset 4 times.... I think it is not the right way and was hoping to hear more people who have this issue and there is a solution for it. But unfortunately not until now. For now I keep on working like this.

Regards,

Rene

[bbarrera]

@ReneRat what phone do you have? Is it on the compatibility list?

https://www.fitbit.com/devices

[SunsetRunner]

There's nothing else to do then restarting the Blaze, did you mention to them that the issue always comes back?

[ReneRat]

Yes it is. Samsung S3 Neo. Strange thing is that bluetooth option totally disapperas from the settings menu of the blaze. Like now again....

Spoiler

[ReneRat]

Yes it is. Samsung S3 Neo. Strange thing is that bluetooth option totally disapperas from the settings menu of the blaze. Like now again. 

[ReneRat]

Not at that moment! I was so very happy I saw the option again and thought it was al okay...

[SunsetRunner]

@ReneRat I understand. If the problem comes back regularly I would advise you to contact support, just as @SunsetRunner advised, and let them know that the Bluetooth keeps disappearing on you. Let them know as well that you have been restarting the device. 

Let us know of any updates! Cheers!