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Bpm not working.

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‎05-20-2017 17:11

‎05-20-2017 17:11

Blaze is under a year old.  Bpm/ heart rate not working. Seriously...?  Is this whole thing a waste of money.

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‎05-20-2017 18:15 - edited ‎05-20-2017 18:16

‎05-20-2017 18:15 - edited ‎05-20-2017 18:16

@DanDelgado may we hsve a little more detail about what not working means?

Have you tried a restart of the tracker yet. Http://help.fitbit.com^?q=restart

Are the Heart Rate lights flashing?

In the settings on the Blaze,  is Heart rate set for auto or on? Have you tried both settings?

Does thd heart rate show up on the tracker snd not the app or web site.

Thank you

Rich

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‎05-22-2017 17:33 - last edited on ‎05-23-2017 04:10 by Fitbit Moderator

In response to Rich_Laue

‎05-22-2017 17:33 - last edited on ‎05-23-2017 04:10 by Fitbit Moderator

Still no response from Fit Bit support - was told by the telephone support
that I would receive email support in a " few day".. no email support -
doesn't seem very professional or supportive. Not sure what my recourse is.


Moderator edit: removed personal information

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